Refund and Return Policy

At The Bar Tales, we want your order to arrive in good condition and ready for your next drink-making session. If something is wrong with your purchase, please contact us so we can help.

Damaged, Defective or Incorrect Items

Please check your order upon delivery. If an item arrives damaged, defective or different from what you ordered, contact us through our Contact Us page, preferably within 7 days of receiving your order.

To help us review the issue, please include:

Your order number or proof of purchase.
A brief description of the issue.
Clear photos of the product and, where relevant, its packaging and shipping label.

Please retain the item and packaging while we review your request. An unboxing video may help, but it is not required to submit a claim.

The 7-day reporting period helps us resolve delivery issues promptly. It does not limit your rights concerning defects discovered later or other rights under applicable Malaysian consumer law.

Returns and Exchanges

For confirmed damaged, defective or incorrect items, we will arrange an appropriate remedy, including a replacement or refund, depending on the issue and your rights.

Please contact us before returning an item so we can provide the correct return address and instructions.

Return items with their accessories and original packaging where reasonably available. Missing packaging alone will not prevent a valid claim for a defective or incorrect product.

Change of Mind

We do not accept returns or exchanges solely because you have changed your mind, ordered the wrong item, or no longer need the product.

Please check the product description, dimensions, capacity and finish carefully before placing your order.

What Is Not Covered

This policy does not cover damage caused by misuse, accidental drops, improper storage, unauthorised modifications, or cleaning methods that do not follow the product’s care instructions. Normal wear from regular use is also excluded.

Product colours may appear slightly different depending on your screen and lighting. Minor visual differences do not necessarily indicate a defect. However, this does not affect claims where an item materially differs from its description or fails to meet applicable quality requirements.

Discounted items remain eligible for remedies if they are defective or incorrectly supplied, except in relation to a specific fault clearly disclosed before purchase.

Return Shipping

For confirmed defective, damaged or incorrectly supplied items, The Bar Tales will arrange return shipping or reimburse reasonable return delivery costs agreed with us beforehand.

Please pack returns securely and keep your shipping receipt and tracking details.

Refunds

We will notify you once your refund has been confirmed. Approved refunds will be issued to your original payment method wherever possible.

Please allow 5–10 business days for us to process the refund. Your bank or payment provider may require additional time to reflect it in your account.

Where a refund is due because of our error or a confirmed product fault, it will include applicable delivery charges as required by law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel and refund orders that have not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Your rights concerning defective, damaged or incorrectly supplied goods remain unaffected.

Marketplace Purchases

For purchases made through Shopee, TikTok Shop or another marketplace, please submit your request through the platform where you placed your order. The platform’s procedures and applicable consumer rights will apply.

Your Consumer Rights

Nothing in this policy excludes or limits your rights under applicable Malaysian consumer protection laws.

Contact Us

For questions about a return, exchange or refund, please contact us through our Contact Us page and include your order number.